Service Completion & Payment Terms
By receiving services from Oasis Turf & Tree, you agree that all invoices are due within 30 days of the completion of services unless otherwise stated in writing. Payments not received within this 30-day period may be subject to late fees or finance charges at the company's discretion.
If payment remains outstanding beyond 60 days, Oasis Turf & Tree may:
- Apply late fees
- Pause or discontinue services
- Place the account on hold
- Forward the balance to a third-party collections agency
If you anticipate difficulty making payment, please contact our office promptly so we can assist.
Cancellation of Services
You may cancel services at any time by contacting our office. Services already completed will still be billed and due under the payment terms above.
Satisfaction Guarantee
We strive to deliver the highest-quality lawn and tree care services. If you are not satisfied with a treatment, please notify us and we will return to address the issue at no additional charge.
General Website Usage
By accessing our website or engaging with our digital services (including SMS), you agree to these Terms and Conditions. Oasis Turf & Tree reserves the right to update these terms at any time.
Privacy Policy
At Oasis Turf & Tree, your privacy is a top priority. This Privacy Policy describes how we collect, use, protect, and handle your information when you visit our website, contact us, or opt in to receive communications.
This policy applies only to information collected through our website and digital channels. It does not apply to information collected offline through other business processes.
Consent
By using our website, submitting information, or opting in to SMS/text messaging, you consent to this Privacy Policy and agree to its terms.
Information We Collect
Information You Provide Directly
We may collect:
- Name
- Address
- Phone number
- Email address
- Company or property details
- Messages or attachments you send
- Form submission data (requests, inquiries, service information)
If you create an account, we may also collect account-related details.
Information Automatically Collected
Through standard log files and analytics tools, we collect:
- IP address
- Browser and device information
- ISP
- Date/time of visits
- Pages visited
- Referring/exit pages
- Number of clicks
This information is not personally identifiable and is used for analytics and site improvements.
Cookies & Tracking Technologies
Like most websites, we use cookies to:
- Store visitor preferences
- Optimize website performance
- Improve user experience
You can disable cookies within your browser at any time.
What We Do NOT Collect
We do not collect:
- Social security numbers
- Financial or payment card data through the website
- Sensitive government identifiers
- Personal data of children (see Children's Privacy section)
How We Use Your Information
We use collected information to:
- Provide and improve our services
- Respond to inquiries and customer requests
- Send appointment reminders and service updates
- Communicate marketing or promotional information (with your consent)
- Maintain website functionality
- Detect and prevent fraud
- Support customer service operations
Mobile information (phone numbers, SMS opt-ins) will not be shared with third-party marketers.
SMS/Text Messaging Disclosures
If you opt in to receive SMS notifications:
- Message & data rates may apply
- Message frequency varies based on services and communications
- You may opt out at any time by replying STOP
- SMS consent is not shared with third parties
- SMS is used strictly for customer communications, service reminders, and updates
Third-Party Service Providers
We may share information with trusted service partners who help us operate our business, such as:
- Website hosting and analytics (e.g., Google Analytics)
- CRM or email service platforms
- Customer communication tools
- Payment processors
These providers are not permitted to use your information for their own marketing purposes.
We do not sell or rent your personal information.
Data Retention
We retain personal information only as long as needed to:
- Provide services
- Maintain account history
- Comply with legal and tax obligations
- Resolve disputes
Website form submissions are retained for operational and quality-control purposes.
Data Security
We implement reasonable technical and organizational safeguards to protect your data, including:
- Secure servers
- Limited access to authorized personnel
- Encrypted communication channels where applicable
No method of electronic transmission is 100% secure, but we strive to protect your information using industry-standard practices.
Children's Privacy (COPPA)
Our website and services are not directed to persons under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will promptly delete it.
Your Privacy Rights
GDPR (EU/EEA Visitors)
You have the right to:
- Access your data
- Request corrections
- Request deletion
- Restrict or object to processing
- Request data portability
California Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Know what personal information is collected
- Request access or deletion
- Opt out of "sale or sharing" of personal data (we do not sell data)
- Request information about data disclosure practices
To exercise privacy rights, contact us using the information below.
Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with immediate effect upon posting.
Contact Us
If you have any questions, concerns, or requests related to privacy or data handling, contact us:
Oasis Turf & Tree
Phone: (513) 697-9090
